In the new era of rapid development of the digital economy, the positive impact of innovation is self-evident. However, due to constraints on organizational innovation resources, only a limited number of ideas are permitted to be put into practice. In this context, some employees may take informal steps to continue their innovative practices privately, which is called creative deviance behavior. With the view that creative deviance can help enterprises break the innovation bottleneck, the discussion on its driving factors has quickly become the current research hotspot.#br#There has been research on the antecedents of creative deviance, mainly focusing on three aspects: individual, leadership and organization. From the individual level, it focuses on exploring the role of static factors such as personality traits and proposes that the abundance of individual resources is the premise of achieving creative deviance, while few studies pay attention to the role of dynamic positive behaviors. Thus, this study proposes that feedback seeking, as an important means for individuals to self-regulate and promote innovation, is an important antecedent of creative deviance. In addition, feedback seeking to ultimately match the essence of organizational performance goals can also play a positive role in solving the problem that creative deviance may impede the development of enterprises. Furthermore, the existing research on feedback seeking and innovation behaviors are mostly from the cognitive and emotional perspectives,and it remains to be explored whether feedback seeking of different natures (implying listening to both sides ) can trigger the deep evolution of thinking (implying being enlightened) and stimulate creative deviance by obtaining contradictory evaluation.#br#Therefore, following the theory of social information processing, this study introduces self-reflection as a mediating variable to explore the internal mechanism between feedback seeking behavior of different natures and creative deviance. Then, considering the key roles of individual characteristics and situational factors, role breadth self-efficacy and structural strain of creative resources are introduced as moderator variables to improve the theoretical model.Two empirical studies are carried out to verify the theoretical model, and the results show that (1)both positive and negative feedback seeking can stimulate creative deviance through self-reflection. Compared to "low positive seeking-low negative seeking", "high positive seeking-high negative seeking" has a more significant impact on self-reflection; (2) role breadth self-efficacy positively moderates the relationship between seeking negative feedback and self-reflection; (3)the interaction between role breadth self-efficacy and structural strain of creative resources significantly moderates the relationship between positive and negative feedback seeking and self-reflection.#br#The theoretical contributions and innovations of this study can be reflected in the following three aspects. First, this study integrates feedback seeking into the research framework of creative deviance, which not only enriches the antecedents of creative deviance, but also provides a new solution for the current academic debate on the "positive or evil" influence of creative deviance from the perspective of positive behavior. Second, from the perspective of deep thinking evolution, this study introduces self-reflection as a mediator variable, which helps to open the "black box" between feedback seeking and creative deviance, and expands the research on the "transmission" effectiveness of self-reflection in the fields of organization and human resource management. Finally, the joint mechanism of role breadth self-efficacy and structural strain of creative resources is introduced to enrich the understanding of the boundary effect affecting employees' feedback seeking and self-reflection. At the same time, it clarifies under what circumstances, individuals with high role breadth self-efficacy can trigger the deep evolution of thinking through obtaining high-quality feedback, and therefore promotes innovation behavior beyond the conventional. Future research could further explore the moderating variables that influence the relationship between employee feedback seeking and self-reflection from the standpoints of leaders and coworkers.#br#
Wang Ning
,
Liu Yaoyao
,
Liu Wei
,
Zhang Qian
,
Yu Lingling
. Listen to Both Sides and You will be Enlightened:The Influence of the Nature of Feedback Seeking on Employees' Creative Deviance Behavior—— The Mediating Effect of Self-reflection and the Moderating Effect of Role Breadth Self-efficacy[J]. Science & Technology Progress and Policy, 2024
, 41(12)
: 128
-140
.
DOI: 10.6049/kjjbydc.2023110432
[1] MAINEMELIS C. Stealing fire: creative deviance in the evolution of new ideas[J]. Academy of Management Review, 2010, 35(4): 558-578.
[2] 王朝晖. 员工资质过剩感与越轨创新——基于悖论视角的链式中介关系研究[J]. 经济经纬, 2019, 36(5): 128-134.
[3] 杨刚, 宋建敏, 纪谱华. 员工创造力与越轨创新: 心理特权和道德推脱视角[J]. 科技进步与对策, 2019, 36(7): 115-122.
[4] 李鲜苗, 徐振亭, 霍伟伟. 创意越轨行为对创造力的影响: 领导反馈调节与创新自我效能感的中介作用[J]. 科技进步与对策, 2019, 36(6): 138-145.
[5] ASHFORD S J, CUMMINGS L L. Feedback as an individual resource: personal strategies of creating information[J]. Organizational Behavior and Human Performance, 1983, 32(3): 370-398.
[6] 顾远东, 彭纪生. 组织创新氛围对员工创新行为的影响: 创新自我效能感的中介作用[J]. 南开管理评论, 2010, 13(1): 30-41.
[7] WHITAKER B G, LEVY P. Linking feedback quality and goal orientation to feedback seeking and job performance[J]. Human Performance, 2012, 25(2): 159-178.
[8] 王宁, 杨芮, 周密,等. 求“表扬”还是求“批评”?反馈寻求性质对创造力的作用机制研究[J]. 科技进步与对策, 2021, 38(3): 30-39.
[9] KINICKI A J, PRUSSIA G E, WU B J, et al. A covariance structure analysis of employees' response to performance feedback[J]. Journal of Applied Psychology, 2004, 89(6): 1057-1069.
[10] SALANCIK G R, PFEFFER J. A social information processing approach to job attitudes and task design[J]. Administrative Science Quarterly, 1978, 23(2): 224-253.
[11] 贾建锋, 汤晓涓, 刘志. 信息传递视角下领导政治技能对员工越轨创新的影响机制[J]. 软科学, 2023, 37(4): 7-12.
[12] 屠兴勇, 张怡萍, 刘雷洁,等. 心理安全感如何提升员工创造性问题解决能力?被调节的中介作用模型检验[J]. 管理评论, 2022, 34(8): 168-179.
[13] 何文心, 刘新梅. 团队防御型调节焦点对新产品创造力的双刃剑效应[J]. 管理学报, 2021, 18(5): 712-721.
[14] 井润田, 孔祥年, 耿菊徽. 新任管理者的工作挑战、自我反思与领导力发展之间的影响关系[J]. 管理工程学报, 2021, 35(4): 14-28.
[15] VAN DE VEN N, ZEELENBERG M, PIETERS R. Why envy outperforms admiration[J]. Personality and Social Psychology Bulletin, 2011, 37(6): 784-795.
[16] PARKER S K. Enhancing role breadth self-efficacy: the roles of job enrichment and other organizational interventions[J]. Journal of Applied Psychology, 1998, 83(6): 835-852.
[17] DEWEY J. Experience and education[M]. New York: Coller, 1938.
[18] DAUDELIN M W. Learning from experience through reflection[J]. Organizational Dynamics, 1996, 24(3): 36-48.
[19] GONG Y, WANG M, HUANG J C, et al. Toward a goal orientation-based feedback-seeking typology: implications for employee performance outcomes[J]. Journal of Management, 2017, 43(4): 1234-1260.
[20] 王宁, 秦萌, 李好, 等. 寻求反馈性质对创新绩效的影响机制[J]. 华东经济管理, 2021, 35(6): 109-120.
[21] CHEN Z, LAM W, ZHONG J A. Leader-member exchange and member performance: a new look at individual-level negative feedback-seeking behavior and team-level empowerment climate[J]. Journal of Applied Psychology, 2007, 92(1): 202-212.
[22] TEN BRUMMELHUIS L L, BAKKER A B. A resource perspective on the work-home interface: the work-home resources model[J]. American Psychologist, 2012, 67(7): 545-556.
[23] 王智宁, 刘丹丹, 叶新凤. 自我反思与员工创造力:被调节的中介作用[J]. 企业经济, 2018,38(12): 115-122.