基于涉入理论的客户关系管理与客户知识管理整合研究

基于涉入理论的客户关系管理与客户知识管理整合研究

Science & Technology Progress and Policy ›› 2007, Vol. 24 ›› Issue (10) : 170-174.

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Science & Technology Progress and Policy ›› 2007, Vol. 24 ›› Issue (10) : 170-174.

知识科学与知识工程

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