服务失误与服务补救对客户满意度的影响分析

服务失误与服务补救对客户满意度的影响分析

Science & Technology Progress and Policy ›› 2004, Vol. 21 ›› Issue (6) : 132-134.

PDF(173 KB)

PDF(173 KB)

Science & Technology Progress and Policy ›› 2004, Vol. 21 ›› Issue (6) : 132-134.

创新创业与企业科技进步

{{article.zuoZhe_EN}}

Author information +

History +

HeighLight

{{article.keyPoints_en}}

Abstract

{{article.zhaiyao_en}}

Key words

QR code of this article

Cite this article

Download Citations

References

List( Publishing order | Descend order by publishing year | Descend order by cited within ) Chart analysis

References

{{article.reference}}

Funding

RIGHTS & PERMISSIONS

{{article.copyrightStatement_en}}

{{article.copyrightLicense_en}}

PDF(173 KB)

Accesses

Citation

Detail

Sections

Recommended

/

〈

〉