顾客满足度的内涵、影响要素及其评价分析

顾客满足度的内涵、影响要素及其评价分析

Science & Technology Progress and Policy ›› 2002, Vol. 19 ›› Issue (1) : 176-177.

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PDF(247 KB)

Science & Technology Progress and Policy ›› 2002, Vol. 19 ›› Issue (1) : 176-177.

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