制造企业服务增强对技术创新及企业绩效的影响

doi:10.6049/kjjbydc.2019060600

SCIENCE & TECHNOLOGY PROGRESS AND POLICY

2020, Vol. 37

Issue (18): 98-105 DOI: 10.6049/kjjbydc.2019060600

Enterprise Innovation Management

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The Impact of Manufacturing Enterprise Service Improvements on Technological Innovation and Corporate Performance

Wang Baoli,Yang Xin

(School of Economics and Management,Xi'an University of Technology,Xi'an 710054,China )

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Abstract Under the trend of globalization and super competition,service improvements and technological innovation have become the key to the value chain of China's manufacturing enterprises.Compared with technological innovation,the mechanism of service improvementsis still controversial.This paper integrates service improvements and technological innovation into the same framework,and deeply analyzes the impact of manufacturing enterprise service improvementson technological innovation and corporate performance,and discusses the Moderating Effect of environmental turbulence on service improvements and corporate performance.Research shows that: (1)service supporting the supplier’s product (SSP) has an inverted U-shaped impact on technological innovation and corporate performance,whileservice supporting the client’s action (SSC) has a positive effect on technological innovation and corporate performance; (2) Technological innovation plays a “bridge” role in the relationship between service enhancement and corporate performance; (3) Environmental turbulence has no adjustment effect on the relationship between SSP and corporate performance,but positively regulates the relationship between SSC and corporate performance.

Key words： Manufacturing Enterprises Service Improvements Technological Innovation Corporate Performance

Received: 11 September 2019

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F273.1

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Wang Baoli,Yang Xin. The Impact of Manufacturing Enterprise Service Improvements on Technological Innovation and Corporate Performance[J]. SCIENCE & TECHNOLOGY PROGRESS AND POLICY, 2020, 37(18): 98-105.

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http://www.kjjb.org/EN/10.6049/kjjbydc.2019060600 OR http://www.kjjb.org/EN/Y2020/V37/I18/98

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