To efficiently execute various innovative tasks within teams, members strive to transform teamwork characteristics from bottom to top, autonomously determining which aspects of the work should be retained or discarded. That is, member job crafting runs through the entire innovation process of teams, thus having a profound impact on team creativity. It is worth noting that variations in KSAOs (knowledge, skills, abilities and others) among team members will naturally result in differences in the extent to which they customize their work methods or processes, leading to the inevitable and significant phenomenon of job crafting differentiation within teams.
Thus, using the categorization-elaboration model (CEM), this study explores when and how team member job crafting differentiation affects team creativity by building up a mediated moderation model. It analyzes the data by SPSS from 64 teams, including 343 members with a multiple-source and time-lagged research design and examines the moderating role of team peer monitoring and the mediating role of team knowledge integration. It is found that, first, team member job crafting differentiation has a double-edged sword effect on team knowledge integration, and team peer monitoring significantly moderates the relationship between team member job crafting differentiation and team knowledge integration. Specifically, under high-level team peer monitoring, team member job crafting differentiation can promote team knowledge integration. However, under low-level team peer monitoring, team member job crafting differentiation can hinder team knowledge integration. Second, team knowledge integration affects team creativity positively. Third, team knowledge integration mediates the influence of the interaction of team member job crafting differentiation and team peer monitoring on team creativity. To be more specific, under high-level team peer monitoring, team member job crafting differentiation can promote team creativity via team knowledge integration. However, under low-level team peer monitoring, team member job crafting differentiation can hinder team creativity through team knowledge integration.
This study unveils the double-edged sword effect of team member job crafting differentiation on team creativity, highlighting a significant theoretical breakthrough in elucidating the influence mechanism of such differentiation on team creativity. It establishes a crucial theoretical foundation for proactively mitigating the adverse effects of team member job crafting differentiation while harnessing its positive outcomes. Furthermore, the research indicates that team peer monitoring acts as a moderating factor in the relationship between team member job crafting differentiation and team knowledge integration, broadening the application scope of team peer monitoring. Additionally, the study delves into the mediating role of team knowledge integration in the interplay between team member job crafting differentiation and team peer monitoring, specifically on team creativity. The conclusion underscores the necessity for scholars to delve deeper into the intricate dynamics between team member job crafting differentiation and team creativity, thereby enriching their understanding of the process mechanism governing team member job crafting differentiation and its impact on team outcomes, particularly team creativity.
There are some practical implications. First, for team leaders, it is essential to recognize the inevitability of team member job crafting differentiation and its dual impact. Leaders can optimize task allocation by leveraging the strengths of individual team members, enabling them to maximize their potential while minimizing time and energy wasted on constant work process adjustments, ultimately fostering team creativity. Additionally, enhancing communication between leaders and team members is crucial to preempt potential conflicts arising from job crafting differentiation and cultivate a better climate for generating novel and valuable ideas. Second, a heightened focus on team peer monitoring is warranted. Elevated levels of team peer monitoring foster a shared sense of purpose among members, so that they will perceive job crafting differentiation as a natural occurrence, thereby facilitating knowledge integration and bolstering team creativity. Besides, team members can provide each other with clear clues about tasks through team peer monitoring, and members are closely connected with each other, which is conducive to improving team enthusiasm,and further enhances contact among members. Last, team leaders should prioritize the positive influence of team knowledge integration on team creativity. Encouraging active knowledge integration among team members is pivotal for efficiently tackling innovative tasks,for it will ultimately amplify team creativity.
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