刘晓彦. 制造业服务化研究争议的一种解释：两类基本服务与企业绩效[J]. 科技进步与对策, 2022, 39(24): 50-60.
Liu Xiaoyan. An Explantion of Disputes in Manufacturing Servitization Research: Two Types of Basic Services and Enterprise Performance. SCIENCE & TECHNOLOGY PROGRESS AND POLICY, 2022, 39(24): 50-60.
[1] FLIESS S, LEXUTT E. How to be successful with servitization: guidelines for research and management[J]. Industrial Marketing Management, 2019, 78(4): 58-75.[2] VANDERMERWE S, RADA J. Servitization of business: adding value by adding services[J].European Management Journal, 1988, 6(4): 314-324.[3] WANG W, LAI K, SHOU Y. The impact of servitization on firm performance: a meta-analysis[J].International Journal of Operations & Production Management, 2018, 38(7): 1562-1588.[4] BRAX S A, CALABRESE A, GHIRON N L, et al. Explaining the servitization paradox: a configurational theory and a performance measurement framework[J].International Journal of Operations & Production Management, 2021, 41(5): 517-546.[5] OLIVA R, KALLENBERG R. Managing the transition from products to services[J].International Journal of Service Industry Management, 2003, 14(2): 160-172.[6] NEELY A. Exploring the financial consequences of the servitization of manufacturing[J].Operations Management Research, 2008, 1(2): 103-118.[7] FANG E, PALMATIER R W, STEENKAMP J B E M. Effect of service transition strategies on firm value[J].Journal of Marketing, 2008, 72(5): 1-14.[8] SUAREZ F F, CUSUMANO M A, KAHL S J. Services and the business models of product firms: an empirical analysis of the software industry[J].Management Science, 2013, 59(2): 420-435.[9] KOHTAMKI M, PARTANEN J, PARIDA V. Non-linear relationship between industrial service offering and sales growth: the moderating role of network capabilities[J].Industrial Marketing Management, 2013, 42(8): 1374-1385.[10] KASTALLI I V, VAN LOOY B. Servitization: disentangling the impact of service business model innovation on manufacturing firm performance[J].Journal of Operations Management, 2013, 31(4): 169-180.[11] KWAK K, KIM W. Effect of service integration strategy on industrial firm performance[J].Journal of Service Management, 2016, 27(3): 391-430.[12] 赵艳萍，潘蓉蓉，罗建强，等. 产业环境视角下中国制造业服务化与企业绩效关系研究[J].软科学，2021, 35(3): 8-14.[13] LEXUTT E. Different roads to servitization success: a configurational analysis of financial and non-financial service performance[J].Industrial Marketing Management, 2020, 84: 105-125.[14] BIGDELI A Z, KAPOOR K, SCHROEDER A, et al. Exploring the root causes of servitization challenges: an organisational boundary perspective[J].International Journal of Operations & Production Management, 2021, 41(5): 547-573.[15] BENEDETTINI O, NEELY A. Investigating a revised service transition concept[J].Service Business, 2018, 12(4): 701-730.[16] SALONEN A, SAGLAM O, HACKLIN F. Servitization as reinforcement, not transformation[J].Journal of Service Management, 2017, 28(4): 662-686.[17] GOMES E, LEHMAN D W, VENDRELL-HERRERO F, et al. A history-based framework of servitization and deservitization[J].International Journal of Operations & Production Management, 2021, 41(5): 723-745.[18] MATHIEU V. Product services: from a service supporting the product to a service supporting the client[J].Journal of Business & Industrial Marketing, 2001, 16(1): 39-61.[19] EGGERT A, HOGREVE J, ULAGA W. Revenue and profit implications of industrial service strategies[J].Journal of Service Research, 2014, 17(1): 23-29.[20] VARGO S L, LUSCH R F. Institutions and axioms: an extension and update of service-dominant logic[J].Journal of the Academy of Marketing Science, 2016, 44(1): 5-23.[21] ULAGA W, REINARTZ W J. Hybrid offerings: how manufacturing firms combine goods and services successfully[J].Journal of Marketing, 2011, 75(6): 5-23.[22] AMBROISE L, PRIM-ALLAZ I, TEYSSIER C, et al. The environment-strategy-structure fit and performance of industrial servitized SMEs[J].Journal of Service Management, 2018, 29(2): 301-328.[23] ANTIOCO M, MOENAERT R K, LINDGREEN A. Organizational antecedents to and consequences of service business orientations in manufacturing companies[J].Journal of the Academy Marketing Science, 2008, 36(3): 337-358.[24] ELORANTA V, TURUNEN T. Seeking competitive advantage with service infusion: a systematic literature review[J].Journal of Service Management, 2015, 26(3): 394-425.[25] ARDOLINO M, RAPACCINI M, SACCANI N, et al. The role of digital technologies for the service transformation of industrial companies[J].International Journal of Production Research, 2018, 56(6): 2116-2132.[26] SJDIN D, PARIDA V, KOHTAMKI M. Relational governance strategies for advanced service provision: multiple paths to superior financial performance in servitization[J].Journal of Business Research, 2019, 101: 906-915.[27] KAMALALDIN A, LINDE L, SJDIN D, et al. Transforming provider-customer relationships in digital servitization: a relational view on digitalization[J].Industrial Marketing Management, 2020, 89: 306-325.[28] GEBAUER H, FLEISCH E, LAMPRECHT C, et al. Growth paths for overcoming the digitalization paradox[J].Business Horizons, 2020, 63(3): 313-323.[29] 戴克清. 共享式服务创新的基因遗传、表达与成长——基于制造业纵向案例的扎根分析[J].管理评论, 2020, 32(10): 324-336.[30] OLIVA R, GEBAUER H, BRANN J M. Separate or integrate? assessing the impact of separation between product and service business on service performance in product manufacturing firms[J].Journal of Business-to-Business Marketing, 2012, 19(4): 309-334.[31] WAMBA S F, GUNASEKARAN A, AKTER S. Big data analytics and firm performance: effects of dynamic capabilities[J].Journal of Business Research, 2017, 70(1): 356-365.[32] 陈洁雄. 制造业服务化与经营绩效的实证检验——基于中美上市公司的比较[J].商业经济与管理, 2010, 222(4): 33-41.[33] 马风华, 李江帆. 制造业服务化困境研究动态[J].科技进步与对策, 2019, 36(16): 155-160.
