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| Effect of the Internal and External Integration in Quality Management Capabilities on Innovation Performance: From the Perspective of Open Innovation |
| Sun Wei1,2,Zhao Bingxin1,Ren Lian1 |
| (1.School of Management, Xi'an Jiaotong University;2.Key Laboratory of Process Control and Efficiency Engineering in Ministry of Education, Xi'an Jiaotong University, Xi'an 710049, China) |
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Abstract Quality management exists widely in the normal running of enterprises, and it combines with the enterprise spirit, development goals and operation strategies, and the necessity and independency of total quality management are particularly projected.Therefore, it has become the key of Chinese enterprises to high-quality and sustainable development to strengthen the quality management capabilities and promote the enterprise innovation.Some scholars hold the opinion that quality management may generate a positive impact on innovation performance.However, the existing research tends to hold the opposite view, and the mechanism of quality management and innovation performance has not been clearly clarified.One of the reasons lies in the fact that enterprises have subjective initiative, and different capabilities of quality management bring different performance.Besides, the existing research pay more attention on the conceptual level, the identification of quality management capability is not considered, and the profound studies on the mediating factors and underlying mechanism have not been seen.Hence, it's academically and practically important to clearly explore the relationship and effects between quality management capabilities and innovation performance.#br#From the perspective of open innovation, this paper focuses on the relationship between dynamic quality management capabilities and innovation performance based on organizational learning theory and resource-based theory, and constructs a conceptual model with complementary knowledge resources as an intervening variable, and open innovation as an adjustment variable.In addition, 6 sets of 15 hypotheses are proposed based on the research model.Chinese manufacturing firms are chosen as the questionnaire respondents;a total of 680 questionnaires are issued and 356 valid questionnaires are finally collected.Then, SPSS24.0 and Mplus8.0 are used for the data analysis and hypothesis testing, among which 9 hypotheses pass the test.The fact that both external and internal quality management capabilities are favorable for promoting the innovation performance of enterprises is presented in this paper. Complementary knowledge resources are helpful to enhance the innovation performance of enterprises, and partially mediate the positive correlation between quality management capabilities and innovation performance.Quality management capability can create dynamic competitive advantages for enterprises.On the basis of common market interests, connections with partners can be established to obtain complementary resources, prevent the occurrence of various short-term behaviors and path dependence in strategic development, and make the enterprises gradually transform from the factor-driven made to the innovation-driven mode.Introversive open innovation negatively moderates the relation between external quality management capabilities and complementary knowledge resources, and it also plays a moderated mediator role.The possible reason is that enterprises are rooted in the market economy, and they have great demands on resources.Enterprises are excessively dependent on external resources in the context of inbound open innovation, which shall lower the guards and supervision of partners' misconduct, and the decline of enterprise performance shall not be fully perceived.Enterprises with comparative advantages in information may have "immoral behaviors", distort market mechanism function, and hinder the establishment of the positive transmission mechanism of external quality management capability.#br#By dividing quality management capability into external and internal capabilities, this study explores the influential mechanism of different dimensional capabilities on enterprise innovation performance, and contributes some findings to the relevant research of quality management capability.Then it clarifies the mechanism of knowledge resources as a core competition factor in the process of quality innovation and empirically opens the black-box of the mechanism between quality management capabilities and innovation performance.Lastly by taking the open innovation as an adjustment variable, the study defines the boundary conditions of innovation performance which are influenced by quality management capabilities, and expands the situational research for quality management.#br#Chinese enterprises shall develop effective quality management strategies according to their own characteristics.Manufacturing enterprises in China should first give consideration to both internal and external quality management, and have a particular emphasis on one aspect across different departments.Secondly, they should build the internal and dynamic knowledge repository, discover the bottleneck in their own innovation development, and accelerate the search for and internalization of complementary knowledge resources.Finally, in the process of implementing open innovation, enterprises should pay more attention to intellectual property protection, avoid intellectual property or data leakage, and prevent excessive dependence on the resource exchange with the external environment.#br#
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Received: 27 May 2022
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