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| Positive or Negative Feedback? An Exploration of Feedback Valence on the Improvement of Team Creativity: The Role of Emotional Presence and Diverse Curiosity |
| Liu Shuwei,Xiao Yuchun |
| (School of Business Administration, Zhejiang Gongshang University, Hangzhou 310018, China) |
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Abstract Team creativity is becoming increasingly important to organizations and how to promote team creativity is a key management challenge for team leaders. Feedback is an important management tool in the development process of team creativity. Then there comes an important question, which is more effective, positive feedback or negative feedback? Previous studies on feedback valence and creativity are mostly focused to the individual level and the current understanding on how feedback valence affects team creativity is still limited.Following the theory of emotional information, this study establishes a theoretical model from the perspective of emotion and reveals the influence of feedback valence on team creativity from the team level by integrating feedback valence, emotional presence and diverse curiosity into the same research framework. It explores how different feedback valence influences team creativity by stimulating emotional presence and the moderative effect ofdiversity curiosity in the process.#br#The study uses experimental methods to test hypotheses so that causal relationships between variables can be inferred.Researchers seldom adopt the method of experimental research to study the relationship between feedback valence and team creativity. This study uses this method for reference to explore the emotional mechanism of the impact of feedback valence on team creativity. The measurement of feedback valence needs to be completed by experimental manipulation. The timely measurement of the effect of feedback valence on emotion after the manipulation will be more accurate, and these factors determine that the experimental method is more suitable for this study. A total of 415 students from a Chinese university participated in the experiment. These students formed 118 teams of three or four students. These teams were randomly assigned to the experimental conditions, and the team that completed the task was awarded bonus points for course scores. At last, 11 teams with incomplete data filling were deleted, and the data sample finally adopted was 107 teams with 379 students (39.8% female students). The experiment lasted for about a year and was carried out in 10 classes successively. The duration of each experiment was about 160 minutes, and the total duration of the experiment was about 1 600 minutes.#br#Mplus7.0 and SPSS23.0 softwares are used to analyze the data. This study supports most hypotheses and drew some important conclusions or findings:feedback valence positively affects team creativity, and positive feedback (compared with negative feedback) is more beneficial to team creativity; emotional presence mediates the relationship between feedback valence and team creativity; negative feedback (relative to positive feedback) positively affects team's negative emotional presence, negatively affects team's positive emotional presence, and then negatively affects team creativity; diversity curiosity moderates the relationship between feedback valence and team creativity, partially moderates the relationship between feedback valence and negative emotional presence.#br#The innovation of this study is mainly reflected in the following three aspects. Firstly, the study verifies the impact of feedback valence and the mechanism of the impact. It adds a new perspective to explain team creativity from the feedback valence, and provides a theoretical basis for how to improve team creativity through feedback valence as a management tool. This study has also enriched the research literature on the relationship between feedback valence and team creativity, and provided a new perspective for exploring the influencing factors of team creativity. Secondly, the research focuses on the emotional mechanism affecting team creativity and the results of this study support the view that team emotion responses to feedback valence, which is an important mechanism to explain the relationship between feedback valence and team creativity. This is an interesting finding that sets the stage for future research of the effects of different types of feedback on team emotion and team creativity. Thirdly, diversity curiosity is used as a situational factor to influence team creativity. Previous studies on creativity paid little attention to how team characteristics affect team creativity, and systematic studies on the importance of diversity curiosity in the process of influencing team creativity were also lacking. This study finds that the impact of feedback valence on team creativity and positive emotional presence depends on the level of team diversity curiosity, which provides the possibility to further study the impact of other feedback interventions on team creativity. The results of the research extend the boundary conditions of team creativity research and contribute to the literature on the relationship between curiosity and team creativity.#br#
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Received: 08 October 2021
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