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The Influence of Technological Innovation Ability and Service Degree on the Service performance of Hightech Manufacturing Enterprises |
Wei Li,Chen Huijun |
(School of Economic & Management, Lanzhou University of Technology, Lanzhou 730050,China) |
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Abstract The serviceoriented strategy of hightech manufacturing enterprises can form a strong marginal substitution effect from the input of service elements into technical elements in the period of technology bottleneck, which creates a new way for enterprises to find new profit growth points. This is one of the main reasons why it can become the key strategic choice of many hightech manufacturing enterprises. However, the level of service performance of hightech manufacturing enterprises is affected by many factors. This paper considers that the service performance is logically restricted by the "quality" and "quantity" of the service element input based on literature review. Therefore this paper assumes that "the technological innovation ability and the service degree are the core variables that affect the service performance", and takes enterprise size, assetliability ratio as control variables to build linear regression model for empirical test based on WIND database of hightech enterprise attributed of the five major industries 2012-2016 data. According to the empirical test result, the paper concludes that the model is significant as a whole and there is a significantly positive correlation between "technological innovation ability" and "service degree" and enterprise service performance which is basically consistent with theoretical hypothesis. Then this paper further puts forward some suggestions on how to improve the serviceoriented performance of hightech manufacturing enterprises from the two angles of enterprise and government, hoping that these suggestions can make the implementation of serviceoriented strategy of hightech manufacturing enterprises more effective.
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Received: 16 October 2018
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