The Driving Effects of RelationshipSpecific Investment and Service Quality on Relationship Quality in R&D Outsourcing
Xiang Li1,2,Hu Longying1
(1.School of Economics and Management, Harbin Institute of Technology, Harbin 150001, China;2.School of Economics and Management, Hezhou College, Hezhou 542899, China)
向丽,胡珑瑛. 研发外包中关系专用性投资与服务质量对关系质量的驱动作用研究[J]. 科技进步与对策, 2019, 36(12): 11-20.
Xiang Li,Hu Longying. The Driving Effects of RelationshipSpecific Investment and Service Quality on Relationship Quality in R&D Outsourcing. SCIENCE & TECHNOLOGY PROGRESS AND POLICY, 2019, 36(12): 11-20.
[1] 王金妹.研发外包中技术知识的界面管理[J].科技进步与对策,2012(24):156-160.[2] 向丽,胡珑瑛.R&D外包对企业经营绩效的影响:吸收能力的调节作用[J].工业工程与管理,2018(1):115-121.[3] 费方棫,李靖,郑育家,等.企业的研发外包:一个综述[J].经济学:季刊,2009(4):1107-1162.[4] 宋喜凤,杜荣,艾时钟.IT外包中关系质量、知识共享与外包绩效关系研究[J].管理评论,2013(1):52-62.[5] HENNIG-THURAU T,KLEE A.The impact of customer satisfaction and relationship quality on customer retention:a critical reassessment and model development[J].Psychology & Marketing,1997,14(8):737-764.[6] WILLIAMSON O E.The economic institutions of capitalism[M].New York:The Free Press,1985.[7] PARASURAMAN A,ZEITHAML V,BERRY L SERVQUAL.A multiple-item scale for measuring consumer perceptions of service quality[J].Journal of Retailing,1988,64(1):12-40.[8] KLEIN B,CRAWFORD R G,ALCHAIN A A.Vertical integration,appropriable rents and the competitive contracting process[J].Journal of Law & Economics,1978,21(2):297-326. [9] KWON Y C.Relationship-specific investments,social capital,and performance:the case of Korean exporter-foreign buyer relations[J].Asia Pacific Journal of Management,2011,28(4):761-773.[10] 洪志生,苏强,霍佳震.服务质量管理研究的回顾与现状探析[J].管理评论,2012(7):152-163.[11] LEE J N,KIM Y G.Effect of partnership quality on IT outsourcing success:conceptual framework and empirical validation[J].Journal of Management Information Systems,1999,15(4):29-61.[12] 曲刚,魏佳,鲍晓娜.软件外包项目成功模型研究[J].科研管理,2015(9):149-158.[13] 吴清,刘嘉.企业研发外包中的交易效率与决策模型研究[J].科技进步与对策,2011(10):69-71.[14] DYER J H,SINGH H.The relational view:cooperative strategy and sources of interorganizational competitive advantage[J].Academy of Management Review,1998,23(4):660-679.[15] HOETKER G,MELLEWIGT T.Choice and performance of governance mechanism:matching alliance governance to asset type[J].Strategic Management Journal,2009,30(10):1025-1044.[16] JAP S D,GANESAN S.Control mechanisms and the relationship life cycle:implications for safeguarding specific investments and developing commitment[J].Journal of Marketing Research,2000,37(2):227-245.[17] SAKO M,HELPER S.Determinants of trust in supplier relations:evidence from the automotive industry in Japan and the United States[J].Journal of Economic Behavior & Organization,2004,34(3):387-417.[18] 刘益,蔺丰奇.渠道伙伴关系中专用性投资的特点和作用:以日本汽车产业为例[J].南开管理评论,2006(9):81-88.[19] 武志伟,陈莹.关系专用性投资、关系质量与合作绩效[J].预测,2008(5):33-37.[20] 杨治,张俊.相互投资与人力资本投资对研发外包决策影响研究[J].管理工程学报,2011(4):123-128.[21] 苏秦,杨青青.服务外包下的服务质量、关系质量和顾客满意——研究现状探析与未来展望[J].软科学,2012(4):54-57.[22] FIGUEIREDO P N.Learning processes features and technological capability accumulation: explaining inter firm differences[J].Technovation,2002,22(11):685-698.[23] JUGA J,JUNTUNEN J,GRANT D B.Service quality and its relation to satisfaction and loyalty in logistics outsourcing relationship[J].Managing Service Quality,2010,20(6):496-510.[24] 范秀成,杜建刚.服务质量五维度对服务满意及服务忠诚的影响——基于转型期间中国服务业的一项实证研究[J].管理世界,2006(6):111-118.[25] 张涑贤,苏秦,宋永涛,等.B2B下服务质量对关系质量的影响研究[J].管理学报,2010(10):1514-1519.[26] LAFFERTY B A,GOLDSMITH R E.Corporate credibility′s role in consumers′ attitudes and purchase intentions when a high versus a low credibility endorser is used in the Ad[J].Journal of Business Research,1999,44(2):109-116.[27] 尹建华,王兆华.资源外包网络的治理研究[J].中国工业经济,2004(8):42-47.[28] 李永锋,司春林.合作创新战略联盟中企业间相互信任问题的实证研究[J].研究与发展管理,2007(6): 52-60.[29] TOMPKINS J A,SIMONSON S W,TOMPKINS B W,et al.Creating an outsourcing relationship[J].Supply Chain Management Review,2006,10(2):52-58.[30] TUGBA G Y,SIBEL D,FUYAL S.The role of relationship-specific investments in improving performance:multiple mediating effects of opportunism and cooperation[J].Procedia-Social and Behavioral Sciences,2013,99:976-985.[31] 王国才,郑祎,王希凤.不同类型关系专用性投资对中小企业能力升级的影响研究[J].科学学与科学技术管理,2013(5):142-151.[32] 杨学军,郭涛,邓光霁.软件外包企业技术能力成长——基于AHP的外部知识获取路径评价研究[J].工业技术经济,2013(6):79-85.[33] 石岿然,王冀宁,许景.供应链买方信任的前因及信任对合约修改弹性的影响[J].系统工程理论与实践,2014(6):1431-1442.[34] HAN H S,LEE J N,SEO Y W.Analyzing the impact of a firm's capability on outsourcing success:a process perspective[J].Information & Management,2008,45(1):31-42.[35] RUSTAGI S,KING W R,KIRSCH L J.Predictors of formal control usage in IT outsourcing partnerships[J].Information Systems Research,2008,19(2):126-143.[36] HENNIG-THURAU T,GWINNER K P,GREMLER D D.Understanding relationship marketing outcomes:an integration of relational benefits and relationship quality[J].Journal of Service Research,2002,4(3):230-247.[37] 伍蓓,陈劲,吴增源.企业R&D外包的模式、测度及其对创新绩效的影响[J].科学学研究,2009(2):302-308.